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Welcome to the Vale Furnishers website
terms and conditions. Please read them through
carefully before making a purchase via the website. They do not affect your
statutory rights. Your continued use of this website
constitutes your agreement to be bound by these terms and
conditions which shall also govern all transactions on the
website to the exclusion of any other terms and conditions.
Vale Furnishers Limited (“Vale
Furnishers”, “we”, or “us”) reserves the right to change
these terms and conditions from time to time without notice
to you and any changes will take effect on the day they are
posted. Any such changes will be posted on this section of
the website and your continued use of the website
constitutes your agreement to be bound by the prevailing
terms and conditions. You will be requested to read and
accept these terms and conditions every time you place an
order. For this reason we encourage you to review them
whenever you use this website to ensure that you are
familiar with the latest terms and conditions. We also
recommend to all our customers to print and retain a copy of
the terms and conditions for future reference.
Before you place an order, if you have
any questions relating to these terms and conditions please
contact our sales team by e-mail
admin@valefurnishers.co.uk or call us on 01252-325525
between 9am and 5.30pm Monday to Friday and 9am to 5pm on
Saturday.
PURCHASE OF PRODUCTS
1. Creating the Contract
1.1 You place an order on the website
by selecting an item and following the instructions.
1.2 You will have an opportunity to
check and correct any input error in your order up until you
click the Confirm Order button.
1.3 After you have submitted your order
you will receive an order acknowledgement e-mail from us.
Please note that this e-mail is an acknowledgement and not
acceptance of your order.
1.4 If you are paying by credit/debit
card, we will authorize your card payment. If you are paying
by cheque, we will deposit your cheque as soon as possible
after we receive it.
1.5 Once payment has been authorised,
or your cheque has cleared, and we have determined the
availability of stock we will arrange for the delivery of
the goods to you. Acceptance of your order and the creation
of a legally binding contract between us will only occur
when we send you a second e-mail which contains the details
of how your goods will be delivered to you.
1.6 We reserve the right to decline all
or part of any order for whatsoever reason and should this
occur we will e-mail you with these details.
1.7 It is recommended that you retain
all e-mails relating to your order and contract.
1.8 The details of your specific
contract are filed by us. Should you want any information
regarding your order you may contact us.
2. Payment
2.1 If you have chosen to pay by
Credit/Debit Card, once your order is received and
accepted by us we will process
the payment for your order by way of the card details
you have provided. In the event that there is insufficient
stock to satisfy your order you will be informed as soon as
possible. A refund will be processed through your chosen
credit or debit card used for the payment of the order.
2.2 If you have chosen to pay by
Cheque, please send payment in full to
Vale Furnishers
Wharf Road
Ash Vale
Aldershot
Surrey
GU12 5AS
Once your order is received we will
begin processing your order. In the event that there is
insufficient stock to satisfy your order you will be
informed as soon as possible. A refund will be made by
cheque from us to you.
2.3 At this time we are not able to
accept credit cards as a form of payment. We will be
introducing a credit card facility in the near future.
2.4 We do not operate a ‘cash on
delivery’ system.
2.5 We will advise you if your payment
details cannot be authorized for any reason or if your
cheque has failed to clear. We may then invite you to pay by
another method.
2.6 All prices and charges on this
website are quoted in UK pounds. The price you pay for your
order is that price which is displayed on the website.
Prices include VAT unless otherwise stated but exclude
delivery charges. Delivery charges are calculated as part of
the checkout process. If we discover an error in the price
of goods you have ordered we will inform you as soon as
possible and give you an option of reconfirming your order
at the correct price, or cancelling the order. If we are
unable to contact you we will treat the order as cancelled
and you will receive a full refund.
3. Security and Clearing
3.1 All credit/debit card payments that are
made through our website are protected by a secure
connection. This secure connection ensures that your
card details are encrypted prior to the details being transferred.
4. Delivery of goods to you
4.1 We will deliver the goods you have ordered to the
address you give us for delivery at the time you place your
order. We can only deliver to addresses within mainland UK
and Isle of Wight. We cannot deliver to the Channel Islands,
Isle of Man, Scottish Islands, Northern Ireland or the
Republic of Ireland.
4.2 We aim to deliver your goods within
the time quoted on our website when you place your order. If
circumstances change, we will contact you. If, however, it
is delayed due to circumstances beyond our control, then we
cannot accept any liability for consequential loss.
4.3 You will become the owner of the
goods (and be liable for the loss or destruction of the
goods) at the time of delivery, provided that we have
received payment in full for the goods.
4.4 All deliveries are signed for. If
you are out when our delivery team arrives, they will
normally leave a card with a contact number for you to call
them and arrange a delivery at a future date. Please note
that there may be an additional charge for this.
5. Unsuitable goods return
5.1 If you find, after having received
the goods, that they are not suitable for the purpose you
had intended we are happy for you to return them to us for a
refund provided the following conditions are met:-
- You must notify us of you
intention to return the goods within 30 days from the
date of the delivery
- The goods must be returned
undamaged and in a resalable condition
- They must be in their original
packaging
- All carriage costs are bourn by
you the customer
5.2 Bespoke or certain types of special
order goods are not included
6. Cooling Off Period
6.1 You are entitled to a statutory
cooling off period beginning from the date you placed your
order and ending 7 working days after you received the
goods. Certain goods are exempt from this cooling off
period, for example a mattress and pillows which has been taken out of
its sealed packaging in which it was delivered, and special
order or bespoke items ordered.
6.2 You must inform us in writing
during the cooling off period that you are cancelling the
contract (e-mails are accepted).
6.3 If you have not received the goods
at the time of cancellation of the contract, and we have not
processed the goods for delivery, we will refund to you all
the monies paid by you for the goods in question including
the delivery charges in the same form of payment originally
used for the purchase as soon as possible, and in any event
within 30 days of the your cancellation being accepted.
6.4 If you have not received the goods
at the time of cancellation of the contract, but we have
processed the goods for delivery, and they are en route, you
must not unpack the goods when they are received by you. You
are the owner of the goods once they have been delivered to
you and you are liable for their loss or destruction. The
goods must be returned to us as soon as possible. We will
refund to you all the monies paid by you for the goods in
question, excluding the cost of collection of the goods, in
the same form of payment originally used for the purchase,
as soon as possible and in any event within 30 days of your
cancellation being accepted.
6.5 If you have received the goods at
the time of cancellation of the contract the goods must be
returned to us as soon as possible. You are the owner of the
goods once they have been delivered to you and you are
liable for their loss or destruction. The goods must be
returned to us as soon as possible. We will refund to you
all the monies paid by you for the goods in question,
excluding the cost of collection of the goods, in the same
form of payment originally used for the purchase as soon as
possible, and in any event within 30 days of your order
being accepted, PROVIDED THAT the goods are returned by you
and received by us in the condition that they were in when
delivered to you.
6.6 If you do not return the goods to
us we shall be entitled to deduct the direct costs of
recovering the goods from the amount to be refunded to you.
7. Damaged or Defective Goods
7.1 Every effort will be made to ensure
that the goods you have ordered arrive undamaged and without
defect.
7.2 If the goods are found to be either
damaged or defective in any way at the time of delivery, you
must contact us immediately. If damage is discovered after
delivery, you must contact us within 7 days of delivery of
the goods.
7.3 If the goods are damaged, and we
are unable to repair the item to manufacturing standards, we
will send a replacement item upon confirmation that the
damaged item has been returned to us.
7.4 If the goods are found to be
defective we will refund all monies paid by you for the
goods in question (including the delivery charges) together
with any return delivery charges you may have reasonably
incurred if you have undertaken to return the items
yourself, in the same form of payment originally used for
the purchase as soon as possible.
8. Cancellation by Us
8.1 We reserve the right not to accept
any order request if:
8.1.1 there is insufficient stock to
deliver the goods you have ordered;
8.1.2 we do not deliver to your area;
8.1.3 one or more of the goods ordered
was incorrectly described or priced on the website;
8.1.4 the payment transaction is not
authorized; or
8.1.5 you have not complied with the
provisions of paragraph 12 of these terms and conditions.
8.2 If we do cancel your contract we
will notify you by e-mail and will refund to you any sum
paid by you to us in respect of the contract as soon as
possible, and in any event within 30 days of the
cancellation of your order. We will not be obliged to offer
any additional compensation for disappointment suffered.
9. Stock Levels
9.1 As far as reasonably possible all
products featured to buy on the website are either in stock
and available at the time of ordering, or are produced to
order with the anticipated lead-time published on site
9.2 If any item is out of stock we will
notify you and proceed in terms of paragraph 2.1 or 2.2 as
appropriate.
10. Unforeseen Circumstances
While every effort is made to meet our
customers’ demands, cancellations or variations may be
necessary as a result of an Act of God, war, strike,
lockout, labour dispute, fire, flood, drought, or other
causes beyond our reasonable control.
11. Complaints and Remarks
11.1 If you have a complaint or a
particular remark to make please do not hesitate to contact
us immediately by telephone or e-mail, the details of which
are contained under the “Contact Us” page.
11.2 Any complaint will be dealt with
fairly, effectively and confidentially. Your statutory
rights as a consumer are unaffected.
12. Contractual Capacity
12.1 In order to be eligible to enter
into a contract with us to purchase goods through the
website you must:-
12.1.1 provide the required information
including your real name, payment details including your
card address; your delivery address if different from your
card address; e-mail address and telephone number;
12.1.2 be over the age of 18.
13. Invalidity
If any part of these terms and
conditions is unenforceable (including any provision in
which we exclude our liability to you) the enforceability of
any other part of these terms and conditions will not be
affected.
14. Law
These terms and conditions shall be
governed by and construed in accordance with English law and
you hereby agree to be subject to the jurisdiction of the
Courts of England and Wales. All contracts are concluded in
English.
15. Data Protection and Privacy
Information you provide to us remains
confidential. We are committed to protecting your privacy.
We will only use the information that we collect about you
lawfully and in accordance with the Data Protection Act
1998. We collect information about you for two reasons:
firstly, to process your order and, secondly, to provide you
with the best possible service. You specifically authorise
us to transmit information to or to obtain information about
you from third parties (including, but not limited to, your
debit or credit card number), to authenticate your identity,
to validate your debit or credit card and to authorise the
transaction. You acknowledge that you consent to the
processing of such information. Should you wish to contact
us regarding our Privacy Policy please do so (for details
see the “contact us” page of the Website).
16. Entire Agreement
16.1 These terms and conditions
together with our current website prices, delivery details,
contact details and Privacy Policy set out the whole of our
agreement relating to the supply of goods to you by us.
16.2 Nothing said by any salesperson on
our behalf should be understood as a variation of these
terms and conditions or as an authorized representation
about the nature or quality of any goods offered for sale by
us.
16.3 Save for fraud or fraudulent
misrepresentation, we shall have no liability for any such
representation being untrue or misleading.
INTELLECTUAL PROPERTY RIGHTS
The content of this Website is © Vale
Furnishers Limited 2008 (or its third party licensors). You
acknowledge and agree that all copyright, trademarks and all
other intellectual property rights in all material or
content supplied as part of the Website shall remain at all
times vested in us (or our licensors). You may not copy,
reproduce, change, modify, license, transmit or sell any
material or content contained herein and you are permitted
to use this material only as expressly authorised by us (or
our licensors).
DISCLAIMER
Vale Furnishers is providing this
Website on an “as is” basis and makes no representations or
warranties of any kind, whether express or implied, in
relation to this Website, or its contents and disclaims all
such representations and warranties. In addition, Vale
Furnishers makes no representations or warranties about the
accuracy, completeness, or suitability for any purpose of
the information on this Website. The information contained
in this Website may contain technical inaccuracies or
typographical errors. All liability of Vale Furnishers
howsoever arising for any such inaccuracies or errors is
expressly excluded to the fullest extent permitted by law.
Neither Vale Furnishers nor any of its
directors, employees or other representatives will be liable
for loss or damage arising out of or in connection with the
use of this Website. This is a comprehensive limitation of
liability that applies to all damages of any kind, including
(without limitation) compensatory, direct, indirect or
consequential damages, loss of data, income or profit, loss
of or damage to property and claims of third parties.
Vale Furnishers accepts no liability
for any information or content contained in external third
party websites which link to or from this Website.
Notwithstanding the a foregoing, none
of these exclusions and limitations are intended to limit
any rights you may have as a consumer under local or other
statutory rights which may not be excluded nor in any way to
exclude or limit our liability to you for death or personal
injury resulting from our negligence or that of employees
and/or agents. |
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