ROBERT LIVINGSTON
9 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
a lowe
7 months ago
Excellent customer service, range of products and delivary, kept informed ,everyone very polite and lovely to deal with, loved the idea that they take away the furniture you are replacing and give it [read more]to Hospice shop who will sell if they can .Really impressed with the whole experience.
Joel Ramsden
10 months ago
We recently ordered new flooring from Vale Furnishers and were professionally dealt with at all times by Dan and the flooring team. Unfortunately the fitting wasn't straightforward (nothing to do with [read more] Vale Furnishers), but Dan and Darren were there to help and advise which was greatly appreciated. Would recommend.