David Paine
1 month ago
We have always liked Vale Furnishers and make them our first choice when looking for new furniture.
We recently bought a Stressless recliner in a particular colour as my personal chair, that Vale obt [read more]ained for us from the supplier. The process kept to good time as promised.
We loved it so much that we decided to get two more that were on special offer from stock in a different colour to replace an old sofa. Delivery from stock was amazingly quick!
In both cases Vale took away our old chairs and sofa for a modest fee. (Where old furniture is in good order, Vale donate it to the Philis Tuckwell Hospice.)
ROBERT LIVINGSTON
11 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston