ROBERT LIVINGSTON
8 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Craig Bruce
3 months ago
A refreshing change to be helped by friendly and knowledgable people. We ended up going in twice before deciding to purchase anything and dealt with two different people at Value Furnishers, both of w [read more]hom were incredibly friendly and knowledgeable, taking the time to listen to what we were looking for and then helping us to see the various options available and get the configurations we wanted.
We are delighted with the chair that we have ended up with, and would not hesitate to return when we next need some furniture. Thank you.