ROBERT LIVINGSTON
8 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Kim Arscott
6 months ago
Bought two new sofas from Vale Furnishers (not the first or last time we will use them). A thoroughly professional outfit from first enquiry through to delivery. Great selection of furniture at thei [read more]r modern showroom and competitively priced. Delivery took a little longer than expected, but once received by Vale they went out of their way to deliver urgently. I have no problem recommending Vale Furnishers to anyone.