ROBERT LIVINGSTON
9 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
David Towers
4 months ago
We ordered some furniture and Vale Furnishings held on to it until we had finished redecorating. They were polite courteous and accommodating, just had to barter a bit on price - Delivery Guys were re [read more]ally careful with our newly decorated and carpeted house and even had to take the furniture apart to get it in. Needless to say they put it all together again. A big thank you to Amanda, Gavin and Sydney - we will purchase from VF again.