Paul Stearn
11 months ago
We ordered our new sofas from Vale and from start to finish we received nothing but great service.
Carmen was really good in the showroom. We said to her, when we arrived, that we knew what we wanted [read more], that we just needed to order it and didn't need the hard sell on anything else and she listened and just took our order.
It arrived on time and the delivery guys we so good. We were given an arrival slot, which was about to end when we received a phone call apologising, confirming they'd be with us in 15 mins.
They were polite and put the sofas where we asked, then proceed to unpack, check them and take all the rubbish away.
Great service Vale!!
Tony Jarvis
11 months ago
We have received great service from Vale Furnishing on two occasions. On the first we purchased a ceramic table that had an issue with mismatched top sections. Vale Furnishing came and inspected and [read more] got everything resolved without any further intervention from us. On the second occasion Trina came out to help with selection of chairs to match the table. Trina's input was crucial in coming to a conclusion on chair design and fabric selection. The purchase and delivery process was very straightforward. Vale clearly care about customer satisfaction and are now our "go to" store. They just need to install a coffee shop at their store!
Debbie Scerrino
3 months ago
Vale Furnishers is an extraordinary place to buy furniture from. The showroom customer service staff are beyond excellent with all the team being a pleasure to talk to and most of all, extremely helpf [read more]ul. If you have your purchase delivered then you also experience how much the ethos of great customer service runs through the whole business.