Clarky Aviation
1 month ago
I can wholeheartedly recommend Vale Furnishers based on our experience of buying a bed through them. The store is huge and there were plenty of staff on hand who were knowledgable and able to answer q [read more]uestions. We ordered in store and had delivery a few weeks afterwards. The delivery team took our old bed away and installed the new one - they were polite and speedy. The delivery team also noticed an issue with one of the drawers in the new bed and proactively organised a replacement drawer. Our experience has been excellent from start to finish. They tend to sell higher quality furniture, and so can appear expensive on the surface at times, however I would absolutely say it is worth it based on our experience.
ROBERT LIVINGSTON
9 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston