ROBERT LIVINGSTON
10 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Martin Lewis
5 months ago
Have purchased multiple items from Vale Furnishers overs the years and they are my go to for upgrades and replacements. My Italian marble table still looks fabulous 5 years plus after purchase. You wi [read more]ll be spoilt for choice in their impressive showroom. Latest purchase was a sofabed. Harvey was great, very informative and the whole team go above and beyond to ensure the whole sales cycle is covered. Many thanks and happy to recommend A+++++