C Highet
9 months ago
Once again, Vale Furnishers has delivered the goods, quite literally! I have bought a lot of furniture from Vale Furnishers over the past year and have always found the customer service, from sales fl [read more]oor through to the delivery staff to only ever be excellent. Staff have offered advice and assistance in making the right choices for my home. I cannot fault the team. Everyone has been very helpful and welcoming whenever I have been in store, and I have never felt rushed into making a decision or purchase.
Clarky Aviation
0 months ago
I can wholeheartedly recommend Vale Furnishers based on our experience of buying a bed through them. The store is huge and there were plenty of staff on hand who were knowledgable and able to answer q [read more]uestions. We ordered in store and had delivery a few weeks afterwards. The delivery team took our old bed away and installed the new one - they were polite and speedy. The delivery team also noticed an issue with one of the drawers in the new bed and proactively organised a replacement drawer. Our experience has been excellent from start to finish. They tend to sell higher quality furniture, and so can appear expensive on the surface at times, however I would absolutely say it is worth it based on our experience.
Paul Stearn
6 months ago
We ordered our new sofas from Vale and from start to finish we received nothing but great service.
Carmen was really good in the showroom. We said to her, when we arrived, that we knew what we wanted [read more], that we just needed to order it and didn't need the hard sell on anything else and she listened and just took our order.
It arrived on time and the delivery guys we so good. We were given an arrival slot, which was about to end when we received a phone call apologising, confirming they'd be with us in 15 mins.
They were polite and put the sofas where we asked, then proceed to unpack, check them and take all the rubbish away.
Great service Vale!!