Philip Pawley
3 months ago
Fabulous showroom. Friendly greeting from Harvey who took us straight to what we were fairly sure we wanted. We had bought 4 “Stressless” leather chairs and footstools from Vale some years ago and wan [read more]ted one more of each for our conservatory. Found the desired size and colour and order placed. Delivery arranged from stock and agreed potential removal of an existing chair if we could not sell in the intervening period. Delivery arrived spot on time with no problems. All unpacked and placed in position. Telephone contact throughout was great, keeping us informed before we needed to think about enquiring. Very happy customers and will certainly visit Vale again for our next furniture requirements. Thanks to all the team.
Philip & Anne Pawley
George Windsor
2 months ago
My wife & I wanted a mattress topper to improve the comfort our high quality King size mattress we bought about 7 years ago. We went to Vale Furnishers as they have a range of them in stock we could t [read more]est (without sleep!) in their large and spacious store. Laying down on them in turn under guildance from their knowledgable and helpful salesman Harvey Bruce and discussing the construction of the three or four we tried we found the best for us. Trying them all at least twice to be doubly sure it was clear to my wife and I the best was the Vispring Heaven 7cm luxury topper and decided to buy. These are made to order so a deposit was made and about 5 weeks later Vale Furnishers arranged with us a suitable delivery date and time window. That was all completed without any issues and we paid the balance upon their own staff's delivery who unboxed and installed on our bed. This was easy as it simply lays on the surface without any straps or fixings.
One thing we did do when we visited the store that ordering day was to buy in readiness a Mattressguard Grand Quilted mattress protector with a deep elasticated valance. This keeps the topper in place and protects it against any spill accidents.
For some years we have used a dual zoned double electric blanket for winter bliss and that sits on top of the protector and covered by an elasticated fitted sheet. We now have a higher bed thanks to the topper which we like and, more importantly, we have a VERY comfortable bed that is pure joy to sleep in! In fact we both get a better nights deeper, less disturbed, sleep! Thank you Vale Furnishers and thank you Harvey for a great product and great buying experience.
Debbie Scerrino
3 months ago
Vale Furnishers is an extraordinary place to buy furniture from. The showroom customer service staff are beyond excellent with all the team being a pleasure to talk to and most of all, extremely helpf [read more]ul. If you have your purchase delivered then you also experience how much the ethos of great customer service runs through the whole business.