ROBERT LIVINGSTON
8 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Andy Blake
5 months ago
We purchased 2 seater recliner sofa. We had so many colours & fabrics to choose from, nothing was too much bother for them. You were not pressurised & were able to take your time & take samples away. [read more] Every member of staff were so helpful.
The furniture was delivered when we had expected it by 2 great guys & set everything up and checked it was working. All packaging was taken away. Also we were able to get them to take our old sofa away.