ROBERT LIVINGSTON
3 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Carol Garrett
5 months ago
Really pleased with my OTTO settees
Charles was extremely helpful in showing me several styles and then narrowing them down to the OTTO.
Next was the amazing choice of fabrics.
He gave me advice an [read more]d time to decide over what I wanted
The team are friendly and helpful including the delivery guys who were careful and efficient at getting them into my house.
I had used Vale Furnishers before and their standards have not faltered. They have the most fabulous selection of great quality furniture.
Ann Harrup
1 month ago
Fantastic service from start to finish. My new Parker Knoll reclining chairs are lovely and the guys who delivered were very courteous when installing them and taking away my old chairs. The shop kept [read more] me updated on delivery and the staff are really lovely. I shall be returning when I need something else.