ROBERT LIVINGSTON
3 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Ian Magness
11 months ago
After a burst pipe we needed to replace several carpets, a bed and various other items of furniture. Dan and Clare were extremely helpful in helping us choose the right products. It was reassuring to [read more]have supportive and helpful professionals to rely on when facing this unexpected situation. They also stored the items for several months whilst the house dried and ensured the deliveries were synchronised. Really excellent service Big thanks!
Zoe Beaman
3 months ago
My husband and I are thrilled with our new Parker Knoll sofa and two arm chairs. We didn't really intend to order anything on the day we went to Vale furnishers. However we had such a pleasant experie [read more]nce and felt we had found just what we were looking for that we went ahead and ordered. Our furniture arrived much quicker than expected and the whole process was very easy. I would like to thank Carmen for all her help and advice and the guys who delivered, (sorry don't know their names) were truly brilliant. We wouldn't hesitate to recommend Vale Furnishers.