ROBERT LIVINGSTON
10 months ago
We do not usually write reviews, but I felt the staff at Vale Furniture have gone "above and beyond."
Unfortunately, we had a problem with some lounge furniture we purchased, and Vale "stepped in" an [read more]d secured a full refund - without us really having to get involved. This was an issue with the actual manufacture/quality of the item, and something that Vale Furnishers were not responsible for in any way.
The subsequent purchase process of our replacement/new furniture was made a pleasurable and easy event, in what could have been a very stressful situation.
Everybody in the store was friendly and extremely helpful.
We cannot recommend them and Vale Furnishers highly enough.
A special mention must go to Gemma, Jo and Russell, from the after sales team and also Harvey, Charles and Trina from the sales team "on the floor."
Excellent customer service, so thank you everyone!!
Rob & Ann Livingston
Juliette Home
8 months ago
Excellent service from Vale Furnishers. We visited the showroom and Harvey assisted us with our purchase of a sofa and armchair. We placed our order in mid Feb and received delivery beginning of Ma [read more]y. Barbara was efficient and friendly when organising the delivery and payments. The delivery drivers Andrew and Aaron were on time and professional. We are very happy with the quality and style of our new furniture and with the service provided by the team at Vale Furnishes. Would definitely visit again.